Confidentiality of Participant Information
C4MHCE will keep all participant information including name, address, email, telephone number, financial information, and social security number confidential. Summaries regarding evaluations and/or course statistics are held confidential for all participants.
Any live webinars or live training that is included in the home study that offers NBCC credit, C4MHCE will ensure that no participant is identifiable through name or image unless proper consent from the participant is given to use name, image, or any other means.
Program Complaints Policy
If a participant or potential participant would like to display any concern regarding the presenters/ representatives or the C4MHCE itself, the individual may express their concerns through an anonymous google form, email, or by telephone. Although C4MHCE does not guarantee a particular outcome. The presenters/ representative will consider the complaint, make any necessary decisions, and respond within 3-4 business days. The leadership team will review the complaint and create a response that mitigates the participants' concern. If the leadership team comes to the conclusion that nothing can be done to satisfy the participant, the leadership may potentially offer a discount or a full refund.
Fees, Refund, and Cancellation Policy
Any participant qualifies for a full refund if the participant is experiencing technical difficulties that the participant nor the C4MHCE cannot fix. The participant also qualifies for a refund if proper language accommodations were not met by C4MHCE. Participants can expect entry fees to be paid upon sign up or before the receival of certification through Certify Em. If the participant decides to cancel due to their own reason, C4MHCE will refund the participant in
Confidentiality breaches
If any information regarding participants reaches a confidentiality breach, C4MHCE will reach out to the participant through phone call and email regarding the situation.
Attendance
100% attendance is mandatory in order to complete the C4MHCE course. Completion is defined as submission of test results and evaluations. Certificates will be sent in a timely manner through Certify Em. During live sessions, certificates are only given out after the completion of the course. If a participant chooses to leave the live session early, they forfeit their certificate.
During recorded sessions, participants will watch the recording of the C4MHCE course in its entirety. At the end of the course slides, a code is given. That code is required in the evaluation survey. Without the code, the participant will be unable to retrieve their certificate.
Enduring Materials
C4MHCE ensures that all presenters possess the appropriate qualifications in relation to their course. Each presenter representing C4MHCE holds a graduate degree in a mental health field from an accredited institution as well as an appropriate education, experience, and/or training in relation to their course. Each presenter is qualified by their appropriate education, experience, and in training to present their subject matter.
Regarding the home study courses offered by the C4MHCE, our team ensures quality and functionality. Home study program materials are of professional quality in content and appearance, including all audio/video materials, and print materials if included. All home study program materials are fully functional and accessible to all participants.
Record Keeping and Retention
All records including:
(a). A roster identifying all program participants;
(b). A list of all live event program presenters, including the qualifications of each presenter, and an accurate description of the content presented by that presenter;
(c). A list of all authors and presenters of home study programs, and an accurate description of the content presented by each author and presenter;
(d). The program content description;
(e). The attendee/participant evaluations;
(f). The program promotional and marketing materials; and, the program agenda and materials distributed to participants, including the learning objectives.
All records listed will be kept in Google Workspace for at least five years following each program.
Disclosure or Use of Client Information in a CE Program
All participant information will not be disclosed by presenters during their program. Any real life examples will maintain confidentiality unless proper consent is given by the participant to use their real- life case as an example for education purposes.
ADA Accommodations.
The C4MHCE is an adaptable course that is offered both in person and remote. Participants have the opportunity to learn, maintain their license, and go at their own pace all in the comfort of their own home. When requested, The C4MHCE will strive to provide the course in any language that is needed in order to complete the course. Failure to do so will result in a full refund.
If the course being provided by C4MHCE is held in person, the providers/team will provide proper ADA accommodations such as translation of course materials, ramp accessible buildings, elevators, and more.